Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Obsidian Auto Inc., a corporation carrying on business as Service VIN with its registered office at 168 MacEwan Ridge Close NW, Calgary, Alberta T3K 3J4, Canada (“Service VIN,” “we,” “us”). By accessing or using our website and web application (the “Service”) at www.servicevin.com, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

These Terms are legally binding on both of us. They are not legal advice about your own business, and nothing in them relieves you of your obligation to obtain advice about the laws that apply to you — particularly the messaging, recording and consent laws described in Sections 6–10, where the compliance duty sits with you as the sender.

Service VIN is an operations platform for auto detailing, PPF, vinyl wrap, window tint, and ceramic coating studios. It provides tools for quoting, online bookings, scheduling, invoicing, customer records, inventory, communications, and optional integrations with third-party services such as Google. We may add, change, or remove features from time to time.

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.
• You are responsible for all activity that occurs under your account, and for the conduct of any team members you invite to your shop.

You agree not to:

• use the Service to violate any law or the rights of others;
• upload or transmit malware, or attempt to gain unauthorized access to the Service, other accounts, or connected systems;
• interfere with or disrupt the integrity or performance of the Service;
• send unlawful, deceptive, or unsolicited messages, or otherwise misuse the communications features (see Sections 6–8); or
• reverse engineer or resell the Service except as permitted by law.

You retain ownership of the data you and your team enter into the Service, including information about your own customers (“Your Data”). You grant us a limited license to host, process, and transmit Your Data solely to provide and support the Service. You are responsible for having the necessary rights and consents to collect and use the customer information you put into Service VIN, and for complying with laws that apply to your business, including messaging-consent and privacy laws. Your specific messaging-consent, recording-consent, and AI-disclosure obligations are set out in Sections 6–10.

This section is written against Canada’s Anti-Spam Legislation (S.C. 2010, c. 23). It sets out what you must do as the sender and what the platform does on your behalf; it does not tell you whether a particular campaign is lawful, which is a question for your own advisors.

Service VIN is a platform. When a commercial electronic message — a text message or an email — goes out through the Service to one of your customers, you are the sender. It carries your shop’s name, it goes from your shop’s number or address, and you are the party CASL holds responsible for it. This is true whether you typed the message yourself, picked a template, scheduled a campaign, or let one of our AI agents draft and send it on your behalf.

Your obligations. For every recipient you message through the Service, you represent and warrant that:

• You have consent. You hold either express consent or a valid CASL implied-consent basis (for example an existing business relationship arising from a purchase or contract within the preceding 24 months, or an inquiry within the preceding 6 months) for every address and number you import, add, or message.
• You can prove where it came from. You keep records of the source, method, and date of that consent, and of any subsequent withdrawal, for at least three years. Service VIN provides a consent-source and consent-date field on the customer record so that provenance can be captured at the point of creation or import; where it is available to you, you agree to populate it truthfully and to treat it as the audit artifact for that recipient. Where it is not populated, the burden of proving consent still rests entirely with you.
• Implied consent is not permanent. You are responsible for tracking the expiry of implied consent and for stopping commercial messages to a recipient whose implied-consent window has closed.
• You honour unsubscribes promptly. You will not attempt to re-contact, re-import, or re-enable a recipient who has withdrawn consent, and you will not use another channel or another number to work around a withdrawal.
• No purchased, rented, scraped, or harvested lists. You will not upload address or number lists obtained from a list broker, from an address-harvesting tool, from a dictionary attack, or from any source that did not give consent to you.

What the platform does. Service VIN provides tooling to help you meet those obligations, and operates the following controls on your behalf:

• Working unsubscribe on the text channel. A reply of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any text sent through the Service records an opt-out against that phone number the moment we receive it — not on a batch or a delay. START, YES, or UNSTOP re-subscribes; HELP returns information without changing anything.
• The opt-out is absolute. Once recorded, it is re-checked at the moment of every subsequent send and cannot be bypassed by any automation, campaign, agent, or setting. It is matched across every stored spelling of the number, so a withdrawal recorded against one record also protects a duplicate saved in a different format.
• An unsubscribe notice on AI-drafted messages. Messages drafted by our AI agents — win-back and campaign sends, the lead responder, and missed-call text-back — always end with an opt-out sentence, added by the platform if the model omits it. This guarantee does not extend to messages you compose yourself or to every canned template; for those, including sender identification and a functioning unsubscribe mechanism in the message is your responsibility.
• A shop-wide sending window and frequency limits.The Service enforces a configurable per-shop texting window (9:00 a.m. to 8:00 p.m. in your shop’s timezone by default) and per-recipient frequency limits. Time-critical transactional messages and messages you send by hand may fall outside that window. You are responsible for configuring the window so that it complies with the quiet-hours rules of every jurisdiction you message into.
• A marketing-consent gate. By default, agents that send genuine marketing will only message customers flagged as having marketing consent. You may relax this setting; if you do, the consequences of doing so are yours.

Sender identification. CASL requires every commercial electronic message to identify the sender and to provide a working unsubscribe mechanism that stays functional for at least 60 days. You must ensure your message content — including any custom templates, greetings, shop voice instructions, or campaign copy you author — identifies your shop and includes valid contact information. Do not configure the Service to send commercial messages that conceal or misrepresent who is sending them.

Indemnity. The indemnity in Section 18expressly extends to any complaint, investigation, notice of violation, or penalty under CASL, and to any equivalent claim under another jurisdiction’s anti-spam law, arising from messages sent through your account.

This section is written against the US Telephone Consumer Protection Act (47 U.S.C. § 227) and the FCC’s implementing rules. Where it states a timeframe, that is our operating commitment to you, not a restatement of the current rule text — federal and state telemarketing rules change, and it is your responsibility to track the ones that apply to your traffic.

If you message, call, or import any telephone number with a United States area code, the following attestation applies to you. It applies whether or not your shop is located in the United States.

You attest that, for every US number in your account:

• you hold prior express written consent to send marketing or advertising text messages to that number, obtained through a disclosure that identified your shop, stated that consent was not a condition of purchase, and was signed or affirmatively agreed to by the subscriber;
• for non-marketing, purely transactional messages about a job or appointment the customer themselves initiated, you hold at minimum prior express consent;
• the consent was given to your shop— not to a third party, a lead vendor, a list broker, or a previous owner of the customer list — and was not obtained through a shared or bundled “partner” consent form; and
• you have checked the number against applicable Do-Not-Call registries and internal suppression lists where the law requires it, and you maintain your own internal do-not-call list.

Revocation in any reasonable manner.A customer may revoke consent using any reasonable method, and it does not have to be the word “STOP.” A revocation given verbally on a call, written in a reply text in plain language, sent by email, or given in person is effective. Service VIN automatically records revocations sent as one of the standard keywords, and honours them from the moment of receipt. It cannot detect a revocation phrased in free-form language, spoken on a call, or delivered outside the Service. You are responsible for monitoring your inbox and your calls and for recording any revocation the platform did not catch, by marking the customer opted out in Service VIN. Our operating commitment is that a revocation you record, by keyword or by hand, takes effect on all subsequent sends immediately, and in no event later than the FCC’s window of ten business days from receipt.

Quiet hours. You will not send marketing calls or texts to a US number before 8:00 a.m. or after 9:00 p.m. in the recipient’slocal time. The Service’s sending window is configured per shop and is evaluated in your shop’stimezone, not the recipient’s. If you message customers across time zones, you must narrow your window accordingly. Certain time-critical transactional messages, and messages you send by hand, are not held by the window at all.

Identification and autodialing. You will identify your shop clearly at the start of marketing calls and in marketing messages. You will not use the Service to place autodialed or artificial- or prerecorded-voice calls to a mobile number without the consent the TCPA requires for that type of call. You are responsible for state-level mini-TCPA statutes — several states impose stricter consent, quiet-hour, and per-day limits than federal law — and for any registration or bonding those states require of telemarketers.

Carrier registration.Application-to-person messaging in the United States requires 10DLC brand and campaign registration. Sending unregistered or misregistered traffic, or traffic that does not match your registered campaign’s stated use case, may cause carriers to filter or block your messages and may result in carrier fines that are passed through to you.

Indemnity. The indemnity in Section 18 expressly extends to TCPA and state mini-TCPA claims, including class claims, arising from calls or messages sent through your account.

Messaging deliverability is a shared resource. One shop sending to a purchased list can get numbers blocked for every shop on the platform, so we reserve broad and immediate discretion here. In addition to the general grounds in Section 15, we may throttle, suspend, or terminate messaging on your account — with or without prior notice, depending on the severity — if we reasonably believe that:

• you have uploaded a purchased, rented, scraped, harvested, or appended list, or a list you cannot demonstrate consent for;
• your complaint rate, opt-out rate, carrier-filtering rate, or unknown-number bounce rate is materially above normal for the platform;
• you are messaging recipients who have opted out, or are attempting to evade an opt-out by re-importing, editing, or re-formatting a number;
• your content is deceptive, impersonates another business, conceals the sender, or falls into a category carriers prohibit;
• a carrier, regulator, or messaging provider directs us to stop carrying your traffic; or
• you send bulk messaging during a trial in a pattern consistent with list abuse.

We may require, as a condition of restoring or expanding messaging, that you provide evidence of consent for a sample of recipients, re-verify a list, complete carrier registration, or place a payment method on file. Suspension of messaging under this section does not entitle you to a refund of subscription fees for the period of suspension, and does not limit any other remedy available to us.

The description of platform behaviour in this section was written against the shipping code and is deliberately narrow — read what it does not say as carefully as what it does. Anything it does not promise, it does not do.

Service VIN includes AI agents that can answer phone calls, draft and send text messages, and assist your staff. Several jurisdictions require that a person be told when they are interacting with a bot rather than a human in a commercial context — notably California’s Bolstering Online Transparency (B.O.T.) Act (Cal. Bus. & Prof. Code §§ 17940–17943) and the Utah Artificial Intelligence Policy Act. The transparency provisions of the EU AI Act point the same direction. The following describes precisely how the Service addresses that, and where the obligation remains yours.

Voice calls answered by the AI agent always self-identify as AI, and you cannot turn that off. When an inbound call is answered by the Service VIN Voice Agent, the first thing the caller hears is a fixed disclosure sentence naming your shop and stating that the caller has reached an AI virtual assistant. That sentence is prependedby the platform to whatever greeting you have configured. It is not a default you can edit, not a setting you can disable, and not something the platform tries to detect as “already present” in your custom greeting — it is always spoken first, even if your greeting is empty and even if your greeting mentions AI itself. Any attempt to configure a greeting that contradicts the disclosure, or to hold the AI agent out as a human employee, is a breach of these Terms.

What that guarantee does not cover. To be explicit, because this is the kind of claim that is easy to over-read:

• Text messages are not labelled as AI-generated.Messages our agents draft and send go out under your shop’s name from your shop’s number and are not marked as written by AI. If you operate in a jurisdiction that requires bot disclosure on the text channel, or that requires disclosure in response to a direct question such as “am I talking to a robot?”, you must add that disclosure yourself — in your shop voice settings, your agent instructions, or your templates — and you are responsible for doing so.
• Calls a human places or answers are not covered. The disclosure applies to calls the Voice Agent itself answers. Calls placed or answered by you or your staff, including click-to-call through the Service, are human calls and carry no automated AI disclosure. They may still carry an automated recording disclosure — that is a separate control, described in the call-recording section below, and on a click-to-call it is played to the customer, not to your staff.
• Email and web chat are not covered by the voice disclosure mechanism.
• The disclosure is in English. If you serve customers in another language, the disclosure as spoken may not satisfy a local language requirement.

Accuracy of AI output. AI-generated quotes, prices, summaries, replies, and recommendations are drafts produced from the data in your account. They can be wrong. You are responsible for reviewing anything the Service sends or publishes on your behalf, and for any commitment made to a customer in an AI-generated message. AI output is not professional advice, and the disclaimers in Section 16 apply to it in full.

Recording-consent law is state-by-state and province-by-province, and the list of all-party-consent jurisdictions changes. The examples given below are illustrative, not a complete or current list, and you are responsible for confirming the rule that applies to each call you make or take.

Calls routed through the Service may be recorded and transcribed so that the AI call-intelligence features — summaries, follow-up drafting, and lead capture — can work. Recording is a feature of the calling product; if you enable calling, assume calls are recorded.

The consent obligation is yours. Service VIN provides the recording capability and the disclosure tooling. You decide who you call, who calls you, and from what jurisdiction — so you, not us, are the party who must obtain lawful consent to record. Specifically:

• In Canada, one-party consent is generally sufficient for a party to a call to record it, but PIPEDA still expects you to inform individuals of the purpose of the recording.
• In the United States, federal law and most states permit one-party consent, but a significant minority of states — including California, Washington, Florida, Illinois, and Pennsylvania — require the consent of all parties. Which law applies to a call with parties in two different states is not always obvious, and the conservative practice is to obtain all-party consent whenever any party may be in an all-party state.
• You are responsible for determining which rule applies to each call and for meeting it.

The tooling we provide. Service VIN offers a per-shop recording-disclosure control that plays a recording notice to callers. Where that control is available in your account, you agree to enable it if you take or place calls involving any all-party-consent jurisdiction, and to keep it enabled for as long as that is true. You also agree to disclose recording in your own greetings, hold messages, and outbound call scripts as the law requires. Where the control is not enabled, or where a call reaches you outside the Service, the disclosure obligation is entirely yours to meet by other means.

Handling recordings.You will use recordings and transcripts only for the business purposes you disclosed, will not publish them without the participants’ consent, will honour requests for access or deletion as applicable privacy law requires, and will not use them for any purpose — such as employee monitoring — that you have not separately made lawful. The indemnity in Section 18 expressly extends to wiretap and recording-consent claims, including statutory-damages claims under state all-party-consent laws, arising from calls on your account.

Service VIN operates an affiliate program. Its commercial terms — commission rate, attribution window, payout schedule, and minimum payout threshold — are published on the affiliate page. The binding numbers for any given affiliate are the ones set out in the signed affiliate agreement provided at approval, which prevails over any figure shown on the affiliate page or implied anywhere else. We may change the published program terms on notice, and a change does not alter the terms of an affiliate agreement already signed. Nothing on the affiliate page is an earnings representation or a guarantee of any amount.

If you participate as an affiliate, you additionally agree that:

• You will disclose the relationship, clearly and up front. Every post, video, email, page, or message in which you promote Service VIN for compensation must plainly disclose that it is a paid or affiliate relationship, in a way that a reasonable person will notice before they act on the recommendation. This is required by the FTC’s Endorsement Guides (16 C.F.R. Part 255) in the United States and by the Competition Act’s rules on material connections and testimonials, as applied by the Competition Bureau, in Canada. A hashtag buried in a caption, a disclosure below a “more” fold, or a link-in-bio page is not enough.
• Your claims must be honest. You will not fabricate reviews or testimonials, will not present yourself as an unaffiliated user, will not make performance or earnings claims about Service VIN that we have not published, and will not misrepresent competitors.
• No spam, no bidding on our brand, no self-referral. You will not promote Service VIN through unsolicited email or text, will not bid on Service VIN brand terms in paid search or register confusingly similar domains, and will not refer yourself, your own shops, or existing Service VIN customers.
• Commission is earned only on genuinely new paying shops and may be withheld, reversed, or clawed back for referrals that refund, charge back, are fraudulent, or breach this section. Commission is held for thirty (30) days before it becomes payable, which is the window in which those reversals are applied.
• We may modify or discontinue the program, and may remove any affiliate from it, on notice.

The Service can connect to third-party services at your option, such as Google Calendar and Google Business Profile, QuickBooks, Xero, Stripe, and Twilio. When you connect one, you authorize us to access that service on your behalf to provide the related features, and your use of that third-party service remains subject to its own terms and privacy policy.

• Our access to Google data is described in our Privacy Policy, and our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• You can disconnect an integration at any time from Settings → Integrations, and you can revoke Google access from your Google Account permissions.
• We are not responsible for third-party services, and we may suspend an integration if a provider changes or discontinues its API.

Some features require a paid subscription. Fees, billing periods, and any trial terms are presented at sign-up or in the app. Unless stated otherwise, fees are billed in advance and are non-refundable except where required by law. We may change pricing on reasonable notice; the new price applies to the next billing period.

The Service, including its software, design, and content (excluding Your Data), is owned by Obsidian Auto Inc. and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You may not use our name, logo, or branding without our permission.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; provisions that by their nature should survive (such as ownership, disclaimers, and limitations of liability) will continue to apply.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

To the fullest extent permitted by law, Service VIN will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold Service VIN harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Data, your use of the Service, or your violation of these Terms or of any law or third-party right.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of- law rules. The courts located in Alberta will have jurisdiction over any dispute, except where applicable law requires otherwise.

Nothing in this section removes a right you have under the law of your own province, state or country that cannot be contracted out of. If you are in Quebec, that includes your rights under the Act respecting the protection of personal information in the private sector as amended by Law 25, which are described in Privacy Policy Section 14.

These Terms, our Privacy Policy, and the Service’s interface are published in English. Under the Charter of the French language as amended by Bill 96, a party in Quebec is entitled to be presented with a French version of a contract of this kind before agreeing to it.

If you are in Quebec and want French, ask and you will get it. Email [email protected] and we will provide a French version of these Terms and of the Privacy Policy before you are asked to agree to them, at no cost. Your rights and obligations are identical in either language; if the two versions ever conflict, the French version prevails for a customer located in Quebec.

Where you have been given that opportunity and have expressly chosen to proceed in English, the parties confirm their wish that these Terms and all related documents be drawn up in English. Les parties confirment leur volonté que ces conditions, ainsi que tous les documents qui s’y rattachent, soient rédigés en anglais.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app or by email. Your continued use of the Service after an update means you accept the revised Terms.

Questions about these Terms? Contact Obsidian Auto Inc. at [email protected]. Written notice under these Terms may be delivered to Obsidian Auto Inc. at 168 MacEwan Ridge Close NW, Calgary, Alberta T3K 3J4, Canada. See also our Privacy Policy, our security practices, and our Data Processing Agreement.