Phone system
One shop number, worked by your whole team.
The number on your van and the number in your software should be the same number. Buy a local or toll-free line inside Service VIN and every text and call runs through it — in one shared inbox, recorded and transcribed, with opt-outs and quiet hours handled so nobody has to remember them.
- Status
- Connected-ready
- Data
- Two-way sync
- Category
- Communications
The short answer
What does the Phone system integration actually do?
- Where it stands: Connected-ready.
- Which way the data moves: Two-way sync.
- Local or toll-free numbers in any Canadian or US area code
- Two-way texting and calling in one shared inbox
- AI call summaries, transcripts and missed-call text-back included
Bottom line: The phone system is live, and it isn't a connector for a carrier account you already have: the number is bought inside Service VIN, so there's nothing to authorize and no console to learn. Numbers are a per-number monthly add-on on any plan — the pricing page carries the current figure.
Why connect Phone system
Real business numbers, shared by your whole team.
Buy a local or toll-free number right inside Service VIN and run every customer text and call through it — quotes, reminders, the AI win-back, call recordings and transcripts — with opt-outs and quiet hours handled for you. $20/month per number, and unlimited team members can work each one.
A real number, in your area code
Local or toll-free, in any Canadian or US area code. It's the shop's number rather than a rep's cell, so nothing walks out the door when somebody leaves.
Texting and calling in one inbox
Two-way texts and calls land on the same thread per customer and every member of the team can work it. Unlimited people per number — there's no per-seat maths about who gets the phone.
Summaries, transcripts, missed-call text-back
Calls are recorded, transcribed and summarized, and a missed call gets a text back on its own. The lead that used to end at voicemail becomes a conversation.
Opt-outs and quiet hours, handled
Compliance isn't left to whoever is typing. Opt-outs are honoured and quiet hours are enforced by the rail rather than by a note on the wall.
What ships
What you can do once it’s connected
- 01Local or toll-free numbers in any Canadian or US area code
- 02Two-way texting and calling in one shared inbox
- 03AI call summaries, transcripts and missed-call text-back included
- 04Opt-out + quiet-hours compliance built in
How it works
Setting it up, in order
Pick a number
Open the phone numbers settings page and choose a local or toll-free number in the area code you want. There's no third-party account to open first.
Put your team on it
Everyone who works the shop can work the number. Adding another person to it costs nothing, because the number is what's priced — not the seat.
Work the thread
Texts, calls, recordings, transcripts and the AI summary all thread onto the customer's record, so whoever picks it up next can see what was already said.
Setting up Phone system, step by step: Texting setup: Twilio, your number & A2P.
FAQ
Phone system, answered
Does Service VIN include a phone system?
Yes, and it's live. You buy a local or toll-free number inside Service VIN and run two-way texting and calling through it in one shared inbox, with call recordings, transcripts, AI summaries and missed-call text-back included, and opt-outs and quiet hours handled for you. Unlimited team members can work each number.
Do I bring my own carrier account?
No. The number is bought inside Service VIN, which is why there's no API key to paste and no carrier console to learn. The connector is named for the product rather than the vendor for exactly that reason.
What does a number cost?
Numbers are a per-number monthly add-on that sits on top of any plan, and the pricing page carries the current figure next to the plan tiers. Adding people to a number costs nothing.
Can a text carry a link?
Not right now, and that's a deliberate switch rather than a missing feature. A link is the single thing carriers filter hardest on and it's the sending number's reputation being scored, so while a provider-side filtering issue is open Service VIN strips URLs out of outbound texts rather than risk the number your shop depends on. Where the link was the message — a deposit page, a signature request — the platform sends it by email instead of quietly sending nothing.
Are calls recorded?
Calls through the shop's number are recorded, transcribed and summarized, and the recording is attached to the customer's thread. The recording disclosure a caller hears is a shop-level setting, because the rules for it vary by where you are.
Or start smaller
The call you missed is the job you lost.
Every missed call answered in seconds. The quote you promised, drafted before you hang up. Booked straight into your calendar.
It answers from your real services, your real prices and your real calendar — and writes the booking into them. No migration, no data to move — it runs beside whatever you use today.
Run the whole shop — Phone system included.
Quotes, bookings, film inventory and the AI crew in one login. Connect Phone system on the free trial and watch a real payment or a real booking move between two systems before you decide anything.
Connected-ready · Two-way sync