Your booking page shows a 404
The storefront is opt-in: why /book/your-shop 404s, why the subdomain doesn't resolve, and why an embed shows nothing.
Troubleshooting7 in this section
The public storefront at /book/your-slug is off until you switch it on — a disabled shop is a clean 404 on purpose, so half-configured pages never leak. Ninety percent of booking-page 404s are one of two things: the toggle in Settings → Online booking is still off, or the URL's slug doesn't match the one saved on that page.
From 404 to live, in order
- 1
Turn it on
In Settings → Online booking, press Turn on booking. The status badge flips to Live and the hosted link starts working immediately.
- 2
Check the slug in the URL
The storefront lives at
/book/<slug>(andbook.servicevin.com/<slug>) with the exact slug shown on the settings page. The slug is your business name, so renaming the business in Business profile changes the URL — old links (and old embed snippets) 404 afterwards. - 3
For embeds, re-copy the snippet
The settings page generates the current iframe snippet (
/book/<slug>?embed=1— bare mode, no site chrome) and the script embed (data-servicevin-shop; the olderdata-detailio-shopstill works). A blank embed is almost always a 404 hiding inside the iframe: booking off or a stale slug.
Good to know
The reserved demo slug always renders a sample storefront — handy to confirm the route itself works before blaming your shop's config.
Troubleshooting
/book/your-shop returns a 404.
Why: Online booking is off for the shop — the storefront is opt-in and a disabled shop 404s cleanly.
Fix: Settings → Online booking → Turn on booking. The badge should read Live.
Booking is on, but the link still 404s.
Why: The slug in the URL doesn't match the shop's saved slug — often after a rename.
Fix: Copy the hosted link straight from Settings → Online booking, and update any embed snippets and marketing links to the new slug.
The custom-domain indicator shows Pending or Misconfigured.
Why: The CNAME for your custom domain hasn't propagated yet, or it points somewhere other than the platform booking domain.
Fix: Add a CNAME from your domain to the booking domain shown on the settings page, then re-check — Pending usually just needs DNS time.
The embed on your website shows an empty box.
Why: The iframe is rendering a 404: booking switched off, a stale slug in the snippet, or a snippet missing ?embed=1.
Fix: Open the iframe URL directly in a browser tab to see the real error, then re-copy the current snippet from Settings → Online booking.
The page loads but lists no services to book.
Why: No active service is both marked "show online" and priced — a service with no base price and no per-vehicle tier prices is hidden from the storefront.
Fix: In Services, price each bookable service (base price or vehicle tiers) and check its show-online flag.
Common questions
Does the /book path keep working after I set up subdomains?
Yes. Subdomain routing is purely additive — the hosted /book/<slug> URL and any embeds keep working unchanged.
Why did my embed break after I renamed the shop's slug?
Embed snippets carry the slug. Renaming the slug moves the storefront, so every pasted snippet must be re-copied from Settings → Online booking.