For mobile mechanics
Front desk software for mobile mechanics
You cannot answer the phone from under a car. This does, from your own number, and the thread is waiting for you when your hands are clean.
14-day free trial on the plan you pick, nothing charged for 14 days
For a mobile mechanic, Service VIN is the front desk and marketing layer that runs alongside your invoicing: the missed call texted back, the booking request taken, a secure page for every quote and receipt.
The short answer
What does Service VIN do for a mobile mechanic?
It runs the front desk beside your invoicing rather than replacing it. Every call you cannot take from under a car is texted back from your own number in seconds, booking requests arrive in writing, and every quote and receipt is a secure page the customer opens on their phone.
- A call you miss with your hands full is answered by a text from your own business number within seconds, not by a voicemail box nobody checks.
- Booking requests arrive with the vehicle, the address and the concern on them, threaded onto the customer's own record.
- Calls are recorded, transcribed and summarised, so what you agreed in a driveway on Tuesday is still readable on Friday.
- Quotes, invoices and receipts go out as secure expiring links the customer opens themselves, and payment happens on the same link.
- Nothing to migrate: keep the invoicing, the parts accounts and the labour times you work from today.
Bottom line: A one-van business loses work in exactly one place, and it is the call that came while both hands were busy.
What it does today
Somebody answers, even when you cannot
A one-van business loses work in exactly one place, and it is the call that arrives while both hands are busy. The front desk answers it, texts back the ones that ring out, and files everything on one thread you can read at the next stop.
The call you could not take
Hands full, car on ramps, phone ringing in the van. The caller gets a text from your own business number within seconds, and the thread is waiting for you when you are clean.
A request with the address on it
A booking request arrives carrying the vehicle, the address and the concern, on the customer's own record, for you to accept and put into your day rather than piece together from a voicemail.
What you agreed, still readable
Calls are recorded, transcribed and summarised onto the thread, so a Tuesday driveway conversation is something you can check on Friday instead of something you remember.
And the paperwork
Send it as a link, get paid on the same one
A driveway is a bad place for paperwork. Quotes, invoices and receipts go out as secure links the customer opens on their own phone, and the payment happens there before you pack up.
Quotes and receipts as pages
Every quote, invoice and receipt is a secure expiring link the customer opens on their own phone, rather than an attachment nobody can find two months later.
Paid before you drive away
Payment happens on that same link, with any deposit already credited to the bill, so there is no card reader to carry and no cheque to chase.
The review, asked for you
The ask goes out after the job rather than when you remember it, from the shop line, with quiet hours and opt-outs enforced in code.
What you get, and what you keep
The phone, the missed call, texting, reviews, your Google Ads and their return, booking requests, quotes for work that needs no parts catalogue, and a secure page for every quote, invoice and receipt.
It does not do labour guides, parts ordering or digital inspections yet. Keep your shop system for the repair order. Give us the phone.
What the front desk costs a mobile mechanic
Four flat plans for the whole business, Essentials $79, Growth $199, Operations $299, Command $399 in US dollars, with no per-seat charge, so a second van never moves the bill. The phone line and the call intelligence are on the Operations plan at $299 a month, and every plan starts with a 14-day free trial on the plan you pick.
Start with the call you missed. It is included on the Operations plan, with your own business number, and it runs beside whatever you invoice on today, so there is nothing to migrate before you can judge it.
Where to start
It starts with the call you missed.
Every missed call answered in seconds. The quote you promised, drafted before you hang up. Booked straight into your calendar.
It answers from your real services, your real prices and your real calendar — and writes the booking into them. No migration, no data to move — it runs beside whatever you use today.
The front desk for a mobile mechanic, answered
I am one person in a van. Is this too much software?
It can be, and that is worth saying first. If your whole need is sending an invoice, an invoicing app will be cheaper and quicker. What this is for is the part a one-person business cannot do at all: answering the phone while you are under a car. If you are losing calls, it pays for itself in one job.
What happens to a call I cannot take?
The caller gets a text from your own business number within seconds saying you are on a job and will come straight back, and the thread is waiting for you when you are clean. That is the difference between a customer who waits and a customer who rings the next mobile mechanic on the map.
Does it do labour times and parts ordering?
No. Labour guides, parts ordering and digital inspections are the three things this does not do, and they are named on this page rather than left for a trial to find out. Keep the tools you price and buy parts with. What comes over here is the front desk and everything your customer reads.
Can a customer book me from my own page?
They can send a booking request with the vehicle, the address and what is wrong, and it lands on their thread for you to accept and slot into your day. It is deliberately a request rather than a booking written into somebody else's calendar, because a driveway job with no diagnosis is not a slot anybody can size in advance.
How does the customer pay me?
On a secure link they open on their own phone, with the deposit already credited if you took one, so there is no card reader to carry and no cheque to chase. The quote, the invoice and the receipt are all served the same way, and each one is a page rather than an attachment somebody has to go looking for.
Will the texts come from my own number?
Yes, from your own carrier-registered business number rather than a shared shortcode, which is what stops a filtered message quietly not arriving. It also keeps your personal mobile out of it, which matters more than it sounds like when a customer starts texting at half past ten at night.
How much is it?
Essentials $79, Growth $199, Operations $299 and Command $399 in US dollars, flat for the whole business, with no per-seat charge, and the phone line and call intelligence on the Operations plan at $299 a month. Every plan starts with a 14-day free trial on the plan you pick.
Keep your invoicing. Let us take the calls.
Every missed call texted back from your own number, booking requests in writing, and quotes and receipts the customer opens on their phone. Start a 14-day free trial on the plan you pick, with nothing charged for 14 days.